Refund policy

30-day returns & free exchanges
You have 30 days after receiving your item to request a return or an exchange.

To be eligible, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to start a return or exchange
Email us at contact@buenagentegolf.com with your order number and the item(s) you'd like to return or exchange. Items sent back to us without first requesting a return will not be accepted.

Returns should be sent to: 582 Parsons Dr, Medford, Oregon 97501

Exchanges
Exchanges are free. Need a different size or color? Contact us within 30 days of receiving your order and we'll swap it at no cost to you, subject to availability.

Return shipping
For returns (refunds), return shipping is paid by the customer. We recommend using a trackable shipping service, as we can't guarantee we'll receive your returned item.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at contact@buenagentegolf.com.